Returns & Refund Policy

Returns & Refund Policy

We want you to love what you ordered. If something isn't right, we're here to make it right.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or is not what you ordered, we'll take full responsibility. Simply reach out to us within 30 days of delivery with photo or video evidence of the issue, and we'll offer you a full refund or a replacement — whichever you prefer. You won't need to ship the item back.

Change-of-Mind Returns

We understand that sometimes things don't work out as expected. However, due to the nature of our international shipping process, we're unable to accept returns for change-of-mind purchases. If you're in a unique situation, please don't hesitate to contact us — we'll review your case individually and do our best to find a fair solution.

Refund Window

All refund requests must be submitted within 30 days of your delivery date (not the order date). Requests received after this period may not be eligible for a refund.

How Refunds Are Processed

Once your refund is approved, it will be processed within 5–7 business days and returned to your original payment method. Processing times may vary slightly depending on your bank or payment provider.

How to Reach Us

Have a question or need to submit a claim? We're happy to help. Please contact our support team with your order number and any relevant photos or videos, and we'll get back to you as soon as possible.